RETURN POLICY

Sure — here’s a refined, brand-aligned Return & Exchange Policy draft for Muntahaa in the same structured tone as the previous ones:

RETURN & EXCHANGE POLICY

At Muntahaa, every creation is made with care, precision, and a focus on individuality. As each outfit is crafted to order, we strive to ensure you love what you receive. However, in the rare event of an issue, we’re happy to assist you through our return and exchange policy.

Eligibility for Return & Exchange

We offer returns and exchanges only under the following conditions:

  • If the product you received is defective

  • If an incorrect size was sent from our end

In such cases, customers must reach out to us within 7 days from the date of delivery to initiate a return or exchange request. It typically takes an additional 5-7 days for the returned product(s) to reach us.

How to Place a Return / Exchange Request

  • Customers can conveniently place a return or exchange request directly from our website.

  • A shipping charge of ₹50 will be applicable and must be paid while placing the return or exchange request.

  • Products must be returned in their original condition, unused, unwashed, and with all tags intact. Items returned in a poor or worn condition will not be eligible for a refund or exchange.

Refunds & Store Credit

  • For Prepaid Orders / Online Payments: Once the returned product passes our quality check, a refund will be processed within 3-5 business days to your original payment method.

  • For COD Orders: A store credit equivalent to your order amount (excluding shipping charges) will be issued within 1-2 working days from the date of return pickup, sent to your registered email address or contact number.

Please Note:

  • Shipping charges are non-refundable.

  • Refunds / bank transfers are only applicable for prepaid orders made through our website.

Order Cancellations

Cancellations are only possible before the order has been dispatched from our warehouse. Once shipped, cancellations cannot be accommodated.