SHIPPING & CUSTOMS POLICY

At Muntahaa, we are committed to delivering your orders with care, precision, and on time — no matter where you are in the world. Kindly review our shipping and customs policies below before placing your order.

Domestic Shipping (India)

  • Complimentary Shipping: We offer free shipping on all orders within India.

  • Dispatch Timeline: Orders are dispatched within 48 hours (2 working days) of order confirmation.

  • Delivery Timeline: Delivery times may vary based on your location and the availability of courier services in your area.

International Shipping

  • Shipping Fee: A flat shipping charge of INR 2,500 / USD 30 applies to all international orders if the order value is below INR 15,000.

  • Courier Partners: We work with trusted international logistics partners such as CITI Network (DHL Express) to ensure reliable and secure deliveries.

  • Dispatch Timeline: International orders are typically dispatched within 4-6 business days from order confirmation.

Customs Duties & Import Taxes

  • Customer Responsibility: All customs duties, import taxes, and additional levies imposed by the destination country are solely the responsibility of the customer.

  • Not Covered by Muntahaa: These charges are not included in your order value and will not be covered, reimbursed, or borne by Muntahaa.

  • Recommendation: We advise customers to check with their local customs office for estimated duties and taxes prior to placing an order.

Possible Delays

While we strive to deliver your orders on time, certain external factors may cause occasional delays, such as:

  • Public holidays

  • Adverse weather conditions

  • Customs clearance procedures

  • Unforeseen logistics disruptions

Muntahaa will not be liable for any delays caused by such uncontrollable circumstances.

For any questions or assistance, please feel free to reach out to us at info@muntaha.in.